Privacy policy

1. Data controller

Rental Solutions GmbH
Ludwig-Richter-Straße 20
42329 Wuppertal, Germany
Managing director: Florian Schulz
Telephone: +49 202 496 555 70
Email: info@fairmietungen.de

2. Website visits and hosting

The website is hosted by ALL-INKL.COM – Neue Medien Münnich, owner René Münnich, Hauptstraße 68, 02742 Friedersdorf, Germany. Technical data, including your IP address, access time, requested page, browser, operating system and, where applicable, referring page, are processed to operate the website securely, diagnose errors and prevent misuse. The legal basis is Article 6(1)(f) GDPR and our legitimate interest in secure website operation.

Technical logs are retained only as long as necessary for operation, security and troubleshooting, subject to the configured logging and deletion procedures and statutory requirements. See the hosting provider’s privacy information.

3. Contact and rental enquiries

If you contact us by form, email, telephone or WhatsApp, we process the information you provide to respond to your enquiry. This includes your name, email address, optional phone number, preferred vehicle, rental period, requested start date and message. The form sends these details to us by email; messages are not additionally stored in a website database.

Contract-related processing is based on Article 6(1)(b) GDPR. Other enquiries are handled on the basis of our legitimate interest in communication under Article 6(1)(f) GDPR. Enquiry data are deleted when no longer needed for handling the request and follow-up questions, subject to statutory retention obligations.

4. Form protection

We use a hidden check field and a temporary request limit to prevent automated abuse. A pseudonymous identifier is derived from the IP address. Counters are valid for 15 minutes; expired files are cleaned up when subsequent valid enquiries are received. No message content is stored in these files. The legal basis is Article 6(1)(f) GDPR and our legitimate interest in preventing spam and abuse.

5. Cookies, fonts and external services

This website itself does not use cookies, analytics or advertising trackers. Fonts and images are served locally. No social plugins, external maps or videos are embedded.

Instagram, WhatsApp and OpenStreetMap are provided as links only. A connection to those services is established when you follow a link, and their privacy policies apply. Data may be processed outside the European Union. We use the information you send via WhatsApp to handle your enquiry. You can alternatively contact us by email or telephone.

6. Recipients and transfers

Data are accessible to staff handling the enquiry and necessary technical providers, including hosting and email services. If an enquiry relates to a partner vehicle, the information required to arrange the rental may be shared with that provider as part of contract preparation. Your offer identifies the contracting party. Data are not shared for advertising purposes.

7. Your rights

Subject to the applicable legal conditions, you have rights of access (Article 15 GDPR), rectification (Article 16), erasure (Article 17), restriction (Article 18) and data portability (Article 20). You may withdraw consent at any time for the future.

Right to object: You may object to processing based on Article 6(1)(f) GDPR on grounds relating to your particular situation, in accordance with Article 21 GDPR. Please contact the controller identified above.

You can also lodge a complaint with a data protection authority. In North Rhine-Westphalia, this is the Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen: www.ldi.nrw.de.

8. Encryption

The public website is served over HTTPS, protecting transmission between your browser and the server. Email communications may still have security limitations. Please do not send sensitive identity or driving licence information through the enquiry form.